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Kentucky Performing Arts - COVID-19 Health and Safety Guidelines

What You Can Expect In a KPA Venue

Kentucky Performing Arts is excited to welcome patrons back to our venues when performances resume this fall! We cannot thank you enough for your continued support during this long intermission.  

As Kentucky Performing Arts’ venues reopen, we will be following the guidance of our local and state health officials, as well as recommendations from the CDC, to maximize safety.  When you come to The Kentucky Center for the Performing Arts, the Brown Theatre, and Old Forester’s Paristown Hall, there will be protocols in place to help create a safe environment for our guests, staff, and artists.  
 
Due to the evolving nature of local and state guidelines for healthy venues in response to the COVID-19 pandemic, please continue to visit www.kentuckyperformingarts.org for the most current information as you prepare for your visit.  

Currently, here is an overview of what you can expect: 

Patron Experience Guidelines

We have developed new Patron Experience Guidelines to assist in making sure that we are all doing our part to keep KPA venues safe, welcoming, and enjoyable environments for everyone. You will agree to these terms through the purchase path before completing your ticket order. To review these guidelines, please click HERE.

Healthy Air

We have enhanced our HVAC filtration systems with Minimum Efficiency Reporting Value (MERV) 13 filters that meet standards set forth by the Centers for Disease Control and Prevention (CDC) and the American Society of Heating, Refrigeration and Air-Conditioning Engineers (ASHRAE). We will be installing Bi-Polar Ionizers in our HVAC units to maximize air purification and quality during circulation.

Superior Clean Facilities and Well-Trained Staff

We are actively working to receive our GBAC STAR™ Facility Accreditation from the Global Biorisk Advisory Council, a Division of ISSA - The Worldwide Cleaning Industry Association. Once obtained, this cleaning standards certification will place all KPA venues on the international registry of GBAC accredited venues. 

- High traffic areas will be cleaned, sanitized, and disinfected several times during your visit with agents that kill the COVID-19 virus. 

- Theaters, concert halls, and reception spaces will be cleaned, sanitized, and disinfected before each use. 

- Restrooms will be cleaned, sanitized, and disinfected often throughout your visit. 

Masks

Masks may be required if the performing artist or company requests it.  Patrons will be alerted to the mask protocol well in advance of the performance date. 

*Medical and religious exemptions will be accommodated. 

Entering the Buildings

At the Brown Theatre and Old Forester’s Paristown Hall, there is a single entrance.  However, The Kentucky Center has multiple entrances, and how you access the building depends on which theater you are visiting.

For Whitney Hall and Bomhard Theater performances, the following entrances will be open:

- The front doors at the top of the stairs (Main Street side)

- The Street Lobby (located next to the front stairs, Main Street side)

- The double elevators or stairs from The Kentucky Center Parking Garage

- Using the single elevator or stairs from The Kentucky Center Parking Garage

- The rear doors (Belvedere side)

For MeX Theater performances, the following entrances will be open:

- The Street Lobby (located next to the front stairs on the Main Street side)

- The double elevators or stairs from The Kentucky Center Parking Garage

Expedited Screening Processes

All patrons entering KPA venues will be required to undergo a brief security screening through a magnetometer.

To minimize the touching of items, the following bags are recommended:

- Small clutch bags, 4.5” x 6.5” in size, with or without a strap or handle

- Bags that are clear, vinyl or PVC, that do not exceed 12” x 6” x 12” in size

- One-gallon clear plastic freezer bag (Ziplock or similar)

Prohibited items include:

- Firearms, Weapons

- Illegal Drugs or Paraphernalia

- Audio/Video Recording Equipment

- Professional Grade Cameras

- Glass Objects

- Laser Pointers

- Selfie Sticks

- Outside Food or Drinks

- Backpacks, including drawstring

- Animals that do not provide a service or task, as defined under the ADA are prohibited

*KPA will not provide storage

A Touchless Experience

We are working to make your visit to our venues as contactless as possible.

Modifications include:

- Touchless Restroom Upgrades

- Water Fountains with bottle refill capability

- Encouraging cashless transactions at Parking Garages/Lots, Box Offices, Merchandise Kiosks, and Bars

- Mobile Ticket

- Touchless Ticket Scanning Practices

- Self-service Audience Magazine program distribution stations with digital options available

- Daily sanitization of Audio Description/Assistive Listening Receivers

- Daily sanitization of wheelchair rentals

- Touchless Hand Sanitization Units

 

Since everything cannot be touchless, we encourage all guests, staff, and volunteers to wash their hands frequently or to use the hand sanitizer stations located throughout our venues.

A Healthy Team

You can anticipate that KPA Employees, Volunteers, Contract Workers, as well as Artists, will be encouraged to obtain a COVID-19 vaccination or undergo regular testing for the coronavirus prior to your arrival. Individuals feeling ill will not be permitted to work. Employees, Volunteers, and Contract Workers will be trained on the correct use of PPE including face coverings and gloves. Proper hygiene training will be provided as well.

Contingency Planning

If capacity restrictions and social distancing protocols are in place at the time of your visit, we are mapping out traffic flow patterns from patron arrival to departure to minimize contact with others. Contact tracing procedures including designated/assigned points of entry will also be a part of our scenario planning.

Please know that some performance cannot perform in reduced capacity settings. If your performance is impacted by a cancelation or schedule modification you will be notified, and an exchange or refund will be processed.

Some Patron Amenities Temporarily Suspended

In the months that immediately follow our re-opening from the COVID-19 pandemic, the following accommodations will NOT be available for patrons:

- Food service at our small plate eatery SCENE at the Center inside The Kentucky Center

- Full drink selections at all beverage points of sale

- Binocular Rentals

- Booster Seat Rentals

- Coat Check Services

- Drive-Thru Parking Accommodations

We look forward to resuming these accommodations at a later date.

Not Feeling Well?

We want to create an environment that is welcoming to everyone. However, if you are not feeling well on the day of your visit, or you have been ill within 14 days of your performance date, please stay home. Contact our box office at (502) 584-7777 and KPA and its presenting partners will do everything we can to assist you with ticket exchanges, performance vouchers, and refunds. Please stay at home and take care of yourself!

We look forward to the curtains rising on our stages once again later this year! You play an important role in helping successfully bring live entertainment back to our venues. We thank you for your continued support, understanding, and enthusiasm.

Welcome back!

 

Special thanks to Norton Healthcare, the official healthcare partner for

Kentucky Performing Arts venues.

 

Norton Healthcare

 

COVID-19 Warning:

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness, and death. By visiting Kentucky Performing Arts venues or attending Kentucky Performing Arts shows, events, education programs/classes or other activities, you voluntarily assume all risks related to exposure to COVID-19. All visitors must follow Kentucky Performing Arts’ health and safety protocols.

Please help keep each other safe.

 

QUESTIONS?  We are here to help!  Contact us at [email protected] for more information.

Protocols may be adjusted without notice in accordance with guidelines from government and public health officials.

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