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Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy, which is a part of our overall Terms of Use, is intended to provide you with information about how we collect, store, and use personally identifiable information obtained through our website. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


The Information We Collect

This notice applies to all information collected or submitted on Kentucky Performing Arts website. On some pages, you can order tickets or other products and services, make requests, and register to receive materials. The types of information collected at these pages are:

Name, mailing address, email address, phone number and payment information such as the information we need to bill your Credit or Debit Card for orders you place via Kentucky Performing Arts website.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, in addition to the information described above that we will collect on you, we may collect the following types of additional information on the recipient:

Name, mailing address, email address, and phone number.

We need certain information in order to register you as a unique user and let you access personalized services; however, other requested information is optional and can be provided at your discretion. For example, from time to time we may post on-line surveys on our website, in which we seek to collect information from you regarding your personal preferences as to the events and other products and services offered by Kentucky Performing Arts, and other relevant information.

Like most websites, Kentucky Performing Arts website uses “cookies”. A cookie is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our website without having to re-enter information. The information gathered by cookies is not made available to other organizations, except as discussed below. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from Kentucky Performing Arts website. If you reject the cookie, you may still use our website, but access to and use of certain parts of the website may be disabled or otherwise adversely affected.

Our website uses Google Signals to collect visitation information and associate it with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This data may be accessed and/or deleted by Google users via My Activity.


How We Use Cookies

A "cookie" is a text file, invoked by standard browser software, that we place on your hard drive when you visit our websites.  We use cookies and other similar technologies to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our websites and other online services without having to re-enter information.  By using Kentucky Performing Arts website, you consent to the use of these cookies and other similar technologies.

We may receive and store certain other types of information through the use of cookies and similar technologies, such as the pages you link to from our websites.  This information helps us to understand how visitors use our websites and other online services, and helps to ensure that our websites, online services, and communications with you stay relevant and useful.

We do not share personal information that we gather through cookies and similar technologies with third parties, except as set forth in this Policy.

Most browsers allow you to control cookies through their settings preferences. However, if you turn off the ability to use cookies and similar technologies, you may find that certain functionalities built into our websites and other online services do not work properly, or at all, and your overall user experience may be harmed.  For more information about cookies and similar technologies, including how to set your browser to reject cookies, visit


Tracking Browsing History

If you visit Kentucky Performing Arts website simply to browse, we may collect general information about the way in which you use our website, including, but not limited to, the time and duration of visit, type of web browser used, the operating system or platform you are using, your IP address, and the websites from which you linked to us. We also may note whether and how you use the websites by recording site traffic patterns and clickstreams.


The Way We Use Information

In general, personally identifiable information collected through this website may be used by Kentucky Performing Arts to allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise, communicate with you, register you as a user, inform you of upcoming events, request your support through donations, enable you to participate in special promotions, allow you to navigate the website without having to re-enter information, develop, maintain, and improve our products and services, or administer our website. We may make personally identifiable information available to other select organizations, including but not limited to, resident arts companies, visiting performers, arts organizations, affiliated organizations, agents working on our behalf, and companies or organizations with whom we have a contractual or sponsor relationship. We may also provide aggregated data to these and other organizations. We may use the information we collect for institutional research. Although we may make reasonable inquiries to determine that such other organizations maintain website privacy policies comparable to ours, we are not responsible for the enforcement of such policies.

We may disclose personally identifiable information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process. We may also disclose personally identifiable information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of use or to protect the safety, property, or other rights of our users or the public. In addition, we may disclose or access personally identifiable information for administrative and other purposes that we believe are necessary or as otherwise provided in this privacy policy.

We use the payment information you provide when placing an order, such as the information we need to bill your debit or credit card to complete that order, and we may use the information to send you a receipt for that order. We do not share payment information such as debit or credit card information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.


Forums And Public Communication

Kentucky Performing Arts website may enable users to submit their own content to a chat area, message board, web log, or other forum (“forum”). Any forum on this website is a free service to enable you to share comments about events, memberships, and products and services available on the website or to share information about topics of interest with other end users. If you participate in a forum within the website, any information you disclose in such a submission will be publicly available, so you should exercise caution in deciding whether to disclose any personal, financial or other sensitive information there. By uploading or submitting any materials to a forum, you acknowledge and agree that the materials are not confidential or trade secret, and you automatically grant (or warrant that the owner of such materials has expressly granted) to Kentucky Performing Arts a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, display and distribute such materials or incorporate such materials into any forum now known or later developed. Kentucky Performing Arts cannot prevent other persons who access this website from using submissions and personal information they find here, even if their use of that information violates the law, or your personal privacy and safety.

When participating in a forum, you should not assume that people are who they say they are, know what they say they know or are affiliated with those whom they say they are affiliated. Information obtained in a forum may not be reliable. Kentucky Performing Arts cannot be responsible for the content or accuracy of any information posted by third parties and shall not be responsible for any decisions made based on such information.

While we appreciate your time and comments, you are required to refrain from including the following in your posts: (i) profanity, obscenities, hateful, threatening or harassing comments or images; (ii) discussion of illegal activities or intent; (iii) solicitations for commercial activities or other statements that do not generally relate to Kentucky Performing Arts or the designated topic of the forum; (iv) personally identifiable information such as phone numbers, addresses or URLs; (v) any information that violates any right of a third party or any law; and (vi) any software or other materials that contain a virus or other harmful component. Kentucky Performing Arts is not responsible for moderating any forum or screening any content; however, Kentucky Performing Arts reserves the right to edit or remove content from any forum at any time and for any reason.


Social Media Guidelines & User Policy

Kentucky Performing Arts is committed to fostering open dialogue around the arts. Everyone is welcome and encouraged to engage with KPA and our family of venues (The Kentucky Center, The Brown Theatre, and Old Forester’s Paristown Hall) on social media. The purpose of our social media communications is to inform and connect with patrons and the community.

Social media content serves to supplement the website and offer new perspectives on a range of topics, including upcoming shows, our education programs and outreach initiatives, relevant news items, and more. Posts, comments, and replies on each of our social channels should be respectful and suitable for all ages.

We reserve the right to delete, or hide any of the following types of content, and block or restrict users who share such content:

  • Violent, obscene, sexually explicit, profane, hateful or racist posts, links or images
  • Comments that threaten or defame any person or organization
  • Solicitations, advertisements, or endorsements of any financial, commercial or not-for-profit organizations, websites, unincorporated organizations or clubs, contests or promotions
  • Comments that suggest or encourage illegal activity
  • Multiple successive off-topic posts by a single user
  • Repetitive posts copied and pasted or duplicated by single or multiple users

Digital Millennium Copyright Act

If you are a copyright owner or an agent of the owner and believe that any content residing on the website infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail): (1) reasonably sufficient details to enable Kentucky Performing Arts to identify the work claimed to be infringed or, if multiple works are claimed to be infringed, a representative list of such works (for example: title, author, any registration or tracking number, URL); (2) reasonably sufficient detail to enable Kentucky Performing Arts to identify and locate the material that is claimed to be infringing (for example a link to the page that contains the material); (3) your contact information so that Kentucky Performing Arts can contact you (for example, your address, telephone number, email address); (4) a statement that you have a good faith belief that the use of the material identified in (2) is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is alleged to be infringed; and (6) your physical or electronic signature. Kentucky Performing Arts's designated Copyright Agent to receive notifications of claimed infringement is: Kentucky Performing Arts for the Arts Legal Department, email: [email protected]. For clarity, only DMCA notices should go to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be directed to Kentucky Performing Arts customer service through You acknowledge that if you fail to comply with all of the requirements listed above, your DMCA notice may not be valid.

If you believe that any content or other submission that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content in your user submission, you may send a counter-notice containing the following information to the Copyright Agent: (1) your physical or electronic signature; (2) identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; (3) a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and (4) your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in Louisville, Kentucky, and a statement that you will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the Copyright Agent, Kentucky Performing Arts may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Kentucky Performing Arts sole discretion.


Kentucky Performing Arts eClub (Be the First to Know)

If you choose to subscribe to Kentucky Performing Arts eClub, we will ask you to provide information about yourself, which may include your name, email address, mailing address, and phone number. We will also ask you to complete an Entertainment Profile so that you can tell us about the types of entertainment that are of interest to you. Once you have subscribed to Kentucky Performing Arts eClub, we may send a monthly, electronic newsletter to your email address advising you of upcoming events. We may also send electronic messages to your email address advising you of certain productions that fit into one or more of the categories of entertainment that you have expressed an interest in either through your Entertainment Profile or from your past purchases. We may also contact you to ask for your support through donations. We will provide you with the opportunity to unsubscribe at any time.


Third-Party Service Providers

Kentucky Performing Arts may engage reputable third-party vendors in order to help us manage our website and allow us to better service our visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on our website.


Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.


How You Can Correct or Delete Your Information

You can correct factual errors in your personally identifiable information by sending us an email request that credibly shows error. To protect privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Also if you do not wish to receive mailings, email, or telephone calls from us in the future, or if you do not wish us to share your personally identifiable information with other organizations in the manner described above, you may opt out at any time. Please let us know by contacting us by electronic mail at the address listed below.

How to Contact Us Should you have other questions or concerns about these privacy policies, please call us at (502) 562-0100, write to us attention Legal Department, 501 West Main Street, Louisville, Kentucky 40202, or send us an email at [email protected].

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