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Ticketing Policy

Ticketing Information

All sales are final. There are no refunds or exchanges. Artists are subject to change without prior notice. Copying any performance by camera, audio, or video recording equipment is prohibited. Because of local fire ordinances, every person, regardless of age, requires a ticket for admittance to events in our venues. Baby/infant tickets are available on a show-by-show basis. For more information please contact Kentucky Performing Arts box office at (502) 584-7777.

Resale, Lost and Counterfeit Tickets

YOU MAY NOT RESELL OR DISTRIBUTE tickets sold for events occurring in Kentucky Performing Arts managed venues for any commercial purpose. Those venues include, but are not limited to: Robert S. Whitney Hall, Old Forester's Paristown Hall, W.L. Lyons Brown Theatre, Bomhard Theater, MeX Theater, Clark-Todd Hall. When Purchasing for Kentucky Performing Arts managed venues, you agree that tickets purchased are for personal use only unless otherwise authorized in writing by Kentucky Performing Arts. This site, including all information and services may not be used for any commercial purposes such as to conduct the sale of tickets, merchandise or services of any kind, whether by advertising, solicitations, links or any other form of communication. We will investigate and take appropriate legal action against anyone who violates this provision. At a minimum, we may void the tickets in question and bar such violators from use of this Site and any services of Kentucky Performing Arts. THE SALE OF TICKETS ON Kentucky Performing Arts Properties and/or Managed Venues (including parking lots and entrance roads) IS STRICTLY PROHIBITED. Violators will be considered trespassing on property and escorted off the grounds.

Tickets purchased from an unauthorized source may be lost, stolen, counterfeit or in violation of resale policies and if so, are VOID. We strongly discourage you from purchasing tickets from an unauthorized source and remind you that scalping a ticket is illegal in the state of Kentucky. PROTECT YOURSELF - Please only buy tickets from an authorized Ticket agent.

List of Authorized Agents

Kentucky Performing Arts Box Office and drive-thru window
Kentucky Performing Arts website:
Brown Theatre Box Office
Old Forester’s Paristown Hall Box Office


Tickets are a revocable license, subject to termination with denial of admission at management discretion, upon refund of the purchase price and subject to revocation with denial of admission or removal from the facility, without compensation, including but not limited to the holder acting in a disorderly manner or violating management policies.

Order Fees

Kentucky Performing Arts Ticket Service is funded by order fees. Order fees are standard in the ticketing industry when ordering over the phone or on the internet and cover the cost of staff, hardware, maintenance, software, and licensing for our 24/7/365 operation.

Frequently asked questions about fees:

"Kentucky Performing Arts already makes money based on the face value of the ticket. Why do you charge extra fees on top of that?"

The ticket cost portion of purchases goes to the various presenting organizations. Kentucky Performing Arts Ticket Service retains the order fees from each transaction.   

"Isn't Kentucky Performing Arts a non-profit organization that is funded by the state? Why do you need these additional fees?"

Although Kentucky Performing Arts receives 7.0% of its total operating budget from the state, all funds received are allocated to The Kentucky Center building and Governor’s School for the Arts. Therefore, we have to generate other sources of revenue to maintain the day-to-day staffing and operation costs enabling us to offer online ticketing and our various education and community art programs.

"Why can't the fees be rolled into the ticket price?"

Because Kentucky Performing Arts does not retain the ticketing revenue for most performances in our theatres, we cannot roll that fee into the price of the ticket itself. We also want to be clear and forthcoming about the charges for each order

Options for Avoiding Order Fees:

Kentucky Performing Arts Donors

All order fees are waived for individual donors at the $100 level and above who order through Kentucky Performing Arts Donor Hotlines. To inquire about additional benefits and/or becoming a donor, please call the DonorsFirst Hotline at (502) 566-5144.

Purchase in-person at The Kentucky Center for the Performing Arts Box Office drive-thru

All order fees are waived for in-person purchases made at the box office.
The box office is located at 501 W Main St.
Box office hours: Monday – Saturday, 10 a.m. - 6 p.m., and Sunday, noon - 5 p.m.
Drive-thru hours: Monday – Friday, 11 a.m. – 6 p.m.
The Drive-thru window is located under the building. From Main, turn right just before the intersection of Main and Sixth streets.

Kentucky Performing Arts Presents Group Sales

Call (502) 566-5152 Monday – Friday from 9 a.m. – 5 p.m. to inquire about group discounts on Kentucky Performing Arts Presents performances.

When applicable, groups of 10 or more save 10% and receive reduced order fees.

Conditions of Ticket Sales

Latecomers are subject to deferred seating.
Program, dates and times are subject to change.
Recording devices are prohibited. Violation of the forgoing will automatically terminate this license.
Ticket holders voluntarily assume all risks and danger incidental to the event for which their ticket is issued whether occurring prior to, during or after the same. 
If for any reason whatsoever Kentucky Performing Arts has not received payment of or has refunded the price of a ticket, a ticket may be revoked without any advance notice and without refund of any amounts the holder may have paid to any other parties.

Vouchers Issued for Canceled Events

For canceled events, there may be an option available to receive a credit for the entire ticket order amount in the form of a voucher. This voucher can be used to purchase any performance happening in any Kentucky Performing Arts venue (The Kentucky Center, the Brown Theatre, or Old Forester’s Paristown Hall). Please note these vouchers expire two years after purchase and are redeemable for tickets only, not in our SCENE eatery. Redeemable at all points of sale including online, by phone, and in person.

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