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Ticketing Policy

Ticketing Information

All sales are final. There are no refunds or exchanges. Artists are subject to change without prior notice. Copying any performance by camera, audio, or video recording equipment is prohibited. Because of local fire ordinances, every person, regardless of age, requires a ticket for admittance to events in our venues. Baby/infant tickets are available on a show-by-show basis. For more information, please contact Kentucky Performing Arts box office at (502) 584-7777.

 

Resale, Lost and Counterfeit Tickets

YOU MAY NOT RESELL OR DISTRIBUTE tickets sold for events occurring in Kentucky Performing Arts managed venues for any commercial purpose. Those venues include, but are not limited to: Robert S. Whitney Hall, Old Forester's Paristown Hall, W.L. Lyons Brown Theatre, Bomhard Theater, MeX Theater, Clark-Todd Hall. When purchasing for Kentucky Performing Arts managed venues, you agree that tickets purchased are for personal use only unless otherwise authorized in writing by Kentucky Performing Arts. This site, including all information and services may not be used for any commercial purposes such as to conduct the sale of tickets, merchandise, or services of any kind, whether by advertising, solicitations, links or any other form of communication. We will investigate and take appropriate legal action against anyone who violates this provision. At a minimum, we may void the tickets in question and bar such violators from use of this Site and any services of Kentucky Performing Arts. THE SALE OF TICKETS ON Kentucky Performing Arts Properties and/or Managed Venues (including parking lots and entrance roads) IS STRICTLY PROHIBITED. Violators will be considered trespassing on property and escorted off the grounds.

 

Tickets purchased from an unauthorized source may be lost, stolen, counterfeit or in violation of resale policies and if so, are VOID. We strongly discourage you from purchasing tickets from an unauthorized source and remind you that scalping a ticket is illegal in the state of Kentucky. PROTECT YOURSELF - Please only buy tickets from an authorized Ticket agent.

 

List of Authorized Agents

  • Kentucky Performing Arts Box Office and drive-thru window
  • Kentucky Performing Arts website: www.kentuckyperformingarts.org
  • Brown Theatre Box Office
  • Old Forester’s Paristown Hall Box Office
  • Ticketmaster.com (Old Forester’s Paristown Hall events)

 

Revocation

Tickets are a revocable license, subject to termination with denial of admission at management discretion, upon refund of the purchase price and subject to revocation with denial of admission or removal from the facility, without compensation, including but not limited to the holder acting in a disorderly manner or violating management policies.

 

Order Fees

Kentucky Performing Arts Ticket Service is funded by order fees. Order fees are standard in the ticketing industry and cover the cost of staff, hardware, maintenance, software, and licensing for our 24/7/365 operation.

 

Frequently asked questions about fees:

"Kentucky Performing Arts already makes money based on the face value of the ticket. Why do you charge extra fees on top of that?"

The ticket cost portion of purchases goes to the various presenting organizations. Kentucky Performing Arts Ticket Service retains the order fees from each transaction.  

"Isn't Kentucky Performing Arts a non-profit organization that is funded by the state? Why do you need these additional fees?"

Although Kentucky Performing Arts receives 7.0% of its total operating budget from the state, all funds received are allocated to The Kentucky Center building and Governor’s School for the Arts. Therefore, we have to generate other sources of revenue to maintain the day-to-day staffing and operation costs enabling us to offer online ticketing and our various education and community art programs.

"Why can't the fees be rolled into the ticket price?"

Because Kentucky Performing Arts does not retain the ticketing revenue for most performances in our theatres, we cannot roll that fee into the price of the ticket itself. We also want to be clear and forthcoming about the charges for each order

 

Donors Save!

All order fees are waived for individual donors at the $100 level and above. To inquire about additional benefits and/or becoming a donor, please call the DonorsFirst Hotline at (502) 566-5144 or click here.

 

Conditions of Ticket Sales

  • Latecomers are subject to deferred seating.
  • Program, dates and times are subject to change.
  • Recording devices are prohibited. Violation of the forgoing will automatically terminate this license.
  • Ticket holders voluntarily assume all risks and danger incidental to the event for which their ticket is issued whether occurring prior to, during or after the same.
  • If for any reason whatsoever Kentucky Performing Arts has not received payment of or has refunded the price of a ticket, a ticket may be revoked without any advance notice and without refund of any amounts the holder may have paid to any other parties.

 

Canceled or Rescheduled Events

If the event is canceled: We will issue a refund to the original method of payment used at time of purchase. In some cases, you may be given the option to choose either a credit towards a future purchase or a refund; if so, we will email you a notification explaining your options, and how to submit a request for a credit.

If the event is postponed, rescheduled, or moved: Unless you are otherwise notified, your ticket(s) are still valid, and no further action is required. Any refund and/or credit policies are determined on an event-by-event basis and may be subject to limitations set by the Event Promotor.


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Covid-19 Coronavirus

Following Governor Andy Beshear’s executive order outlining specific steps all public-facing businesses should take to contain and limit the spread of the novel coronavirus (COVID-19), all Kentucky Performing Arts venues are temporarily closed.