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Kentucky Performing Arts - Health and Safety Guidelines

COVID-19 Guidelines

Kentucky Performing Arts no longer requires guests to provide proof of COVID-19 vaccination or negative COVID-19 test to gain entry into its venues. Kentucky Performing Arts venues include The Kentucky Center for the Performing Arts, the Brown Theatre, and Old Forester’s Paristown Hall. Masks are also no longer mandatory.

Please know that if the artist or presenting company requires COVID-19 protocols to be in place at their event, Kentucky Performing Arts will communicate and enforce those protocols. Please visit KentuckyPerformingArts.org and check your event’s webpage to see if COVID protocols will be required by the artist or presenting company.

KPA will continue to monitor local and state COVID-19 guidelines, and will adjust our protocols as needed.

Frequently Asked Vaccination and Mask Requirement Questions

If vaccine documentation is required at my event, what vaccine documentation are you accepting?

The following documentation is acceptable:

- Official COVID-19 Vaccination Record Card (US or Canada).

- Immunization Certificate from healthcare provider on official letterhead.

- Image or Photocopy of COVID-19 Vaccination Record Card.

Self-reported vaccination records that are not verified by a health care provider cannot be accepted.
Please refer to the details on the performance's event page or contact ticketing services at 502-584-7777 for event specifics.

How are you verifying vaccine proof is not fake?

In addition to the acceptable forms of vaccination proof we have listed in our protocols, we will also be checking for matching ID’s to cross-reference the name provided on your vaccination record. Security screeners are trained to recognize valid proof of vaccination.

Vaccination is required at my event, but I am not vaccinated. Are there any exceptions? Can I take my own rapid test and bring the results as proof of a negative test?

For guests who are not vaccinated, they must provide:

- Negative COVID-19 PCR test results received within 72 hours of the performance start time.

- Negative COVID-19 antigen test results received within 24 hours of the performance start time.

NOTE: The time between negative test results and performance start time may be different if artist or presenting company requires it.

COVID-19 tests must be administered by a third-party medical laboratory. Self-administered tests will not be accepted.

Please refer to your event’s web page at KentuckyPerformingArts.org to check the latest COVID-19 guidelines.

Will there be separate seating sections in the venue for vaccinated vs unvaccinated patrons?

No. Events will be sold at full capacity unless the presenter chooses to sell at reduced capacity.

What if I am sick the day of the performance?

We want to create an environment that is welcoming to everyone. However, if you are not feeling well on the day of your visit, please stay home. Contact our box office at (502) 584-7777 and KPA and its presenting partners will do everything we can to assist you with ticket exchanges, performance vouchers, and refunds. Please stay at home and take care of yourself!

Are masks required?

If the artist or presenter requires masks, face masks covering the nose and mouth will need to be worn at all times while inside the venue but can be removed while actively eating or drinking.

Will student matinees be held?

Yes. Kentucky Performing Arts and Louisville Arts Groups are working with schools to ensure their performances happen and are accessible to all students.

Will food and drink service be available?

Yes, but there will be some temporary changes during this period. SCENE at the Center, located inside The Kentucky Center facility, will not have full menu offerings.

I am not willing to take these precautions to support the arts and enjoy live theater. I want a refund.

Please contact the Kentucky Performing Arts Ticket Service at (502) 584-7777 or [email protected] and KPA, along with its presenting partners, will do everything we can to assist you with ticket exchanges, performance vouchers, and refunds.

To find a COVID-19 testing site near you, check the Louisville Metro or Team Kentucky websites.

What You Can Expect In a KPA Venue

Kentucky Performing Arts is excited to welcome you to our venues! We cannot thank you enough for your continued support.

When you come to The Kentucky Center for the Performing Arts, the Brown Theatre, and Old Forester’s Paristown Hall, there may be COVID-19 protocols in place to help create a safe environment for our guests, staff, and artists.

Currently, here is an overview of what you can expect:

Patron Experience Guidelines

We have developed new Patron Experience Guidelines to assist in making sure that we are all doing our part to keep KPA venues safe, welcoming, and enjoyable environments for everyone. You will agree to these terms through the purchase path before completing your ticket order. To review these guidelines, please click HERE.

Masks

Face masks that cover the nose and mouth may be required at your event. If so, masks are to be worn at all times by guests (including children over 2 years of age), staff, and volunteers, regardless of vaccination status. Masks are required to be kept on during performances, but can be temporarily removed while actively eating and drinking.

If masks are required, all staff, volunteers, artists and audiences should bring their own mask and wear it as you enter the building. Single-use masks will be available at our venues if needed.

Healthy Air

We have enhanced our HVAC filtration systems with Minimum Efficiency Reporting Value (MERV) 13 filters that meet standards set forth by the Centers for Disease Control and Prevention (CDC) and the American Society of Heating, Refrigeration and Air-Conditioning Engineers (ASHRAE). We have installed Bi-Polar Ionizers in our HVAC units to maximize air purification and quality during circulation.

Superior Clean Facilities and Well-Trained Staff

We are actively working to receive our GBAC STAR™ Facility Accreditation from the Global Biorisk Advisory Council, a Division of ISSA - The Worldwide Cleaning Industry Association. Once obtained, this cleaning standards certification will place all KPA venues on the international registry of GBAC accredited venues.

- High traffic areas will be cleaned, sanitized, and disinfected several times during your visit with agents that kill the COVID-19 virus.

- Theaters, concert halls, and reception spaces will be cleaned, sanitized, and disinfected before each use.

- Restrooms will be cleaned, sanitized, and disinfected often throughout your visit.

Expedited Screening Processes

All patrons entering KPA venues will be required to undergo a brief security screening through a magnetometer or use of a handheld metal detector.

Bags will be searched before entering the facility.

Prohibited items include:

- Firearms, Weapons

- Illegal Drugs or Paraphernalia

- Audio/Video Recording Equipment

- Professional Grade Cameras

- Glass Objects

- Laser Pointers

- Selfie Sticks

- Outside Food or Drinks

- Backpacks, including drawstring

- Large duffle bags

- Animals that do not provide a service or task, as defined under the ADA are prohibited

*KPA will not provide storage

A Touchless Experience

We are working to make your visit to our venues as contactless as possible.

Modifications include:

- Touchless Restroom Upgrades

- Encouraging cashless transactions at Parking Garages/Lots, Box Offices, Merchandise Kiosks, and Bars

- Mobile Ticket

- Touchless Ticket Scanning Practices

- Self-service Audience Magazine program distribution stations

- Daily sanitization of Audio Description/Assistive Listening Receivers

- Daily sanitization of wheelchair rentals

- Touchless Hand Sanitization Units

Since everything cannot be touchless, we encourage all guests, staff, and volunteers to wash their hands frequently or to use the hand sanitizer stations located throughout our venues.

A Healthy Team

You can anticipate that KPA Employees and Volunteers will be required to obtain COVID-19 vaccination, or undergo regular testing for the coronavirus prior to your arrival. Individuals feeling ill will not be permitted to work. Employees will be trained on the correct use of PPE. Proper hygiene training will be provided as well.

Contingency Planning

If capacity restrictions and social distancing protocols are in place at the time of your visit, we are mapping out traffic flow patterns from patron arrival to departure to minimize contact with others. Contact tracing procedures including designated/assigned points of entry will also be a part of our scenario planning.

Please know that some performance cannot perform in reduced capacity settings. If your performance is impacted by a cancelation or schedule modification you will be notified, and an exchange or refund will be processed.

Not Feeling Well?

We want to create an environment that is welcoming to everyone. However, if you are not feeling well on the day of your visit, please stay home. Contact our box office at (502) 584-7777 prior to your show and KPA and its presenting partners will do everything we can to assist you. Please stay at home and take care of yourself!

You play an important role in helping bring live entertainment to our venues. We thank you for your continued support, understanding, and enthusiasm.

Enjoy the show!

Special thanks to Norton Healthcare, the official healthcare partner for

Kentucky Performing Arts venues.

Norton Healthcare

COVID-19 Warning:

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness, and death. By visiting Kentucky Performing Arts venues or attending Kentucky Performing Arts shows, events, education programs/classes or other activities, you voluntarily assume all risks related to exposure to COVID-19. All visitors must follow Kentucky Performing Arts’ health and safety protocols.

Please help keep each other safe.

QUESTIONS? We are here to help! Contact us at [email protected] for more information.

Protocols may be adjusted without notice in accordance with guidelines from government and public health officials.