Sharing Tickets FAQs
Can I share my tickets with my group?
Yes, digital tickets make it easy to share tickets with your party!
- Log into your ticket wallet on your mobile device and tap the event you would like to share tickets for.
- Click the Share Tickets button.
- Let us know who is coming with
you and which tickets to share by entering their full name.
- Review and Confirm your ticket selection. Then click Share With Your Guest to send their guest a link to the tickets.
- Once your guests claim their tickets, we will deliver
the rotating QR code to their digital wallet just before the performance.
How does digital ticket sharing work?
When you share a digital ticket, the person you send the tickets to will accept the digital tickets within our secure system. Once the digital ticket is accepted, we deliver the ticket immediately, then the secure rotating QR code will populate at a designated
time and date for use at the venue.
What's the benefit of sharing digital tickets?
Sharing a digital ticket allows you to securely send tickets from your ticket wallet to other people. You can choose to send some or all of your digital tickets. Sharing your digital tickets allows everyone attending the event to have their ticket! It's
convenient, safe and completely free.
Do I have to share all of my digital tickets?
No, you can share all or some of your digital tickets with your guests.
Will the person I share digital tickets with need a Kentucky Performing Arts ticketing account?
Yes, and it takes just a few seconds to create one. If they already have a ticketing account, be sure your guest uses that email address and password to log into the ticket wallet and accept the shared tickets from you.
If they do not have
a ticketing account, they should click on the Register button after following the link you shared to create an account and then accept the shared digital tickets.
Why do I need to create an account to accept shared digital tickets?
Digital tickets are delivered through a secure website that links your ticketing account directly with the digital tickets you have received. Shared digital tickets are not valid until the recipient claims them, then they are moved to your secure digital
ticket wallet.
How do I know if my guest has accepted the tickets?
Once you share a digital ticket, you will see one of two statuses.
- Ticket Shared with (Pending) Your Guest’s Name
- Your friend has not accepted the digital tickets yet
You may want to remind them to check their email or text messages for the ticket invite link you sent them.
At this stage, you can
also "Share the invite again" or "Get this ticket back" in your wallet.
- Ticket Accepted by (Your Guest’s Name)
- Your guest has claimed your tickets.
At this stage, as the owner of the tickets, you can also "Get this ticket
back" in your wallet.
Can I share digital tickets that had been shared with me?
Yes, once you accept the tickets you are now the ticket recipient. If you can't use them, you can return them to the person who sent them or share them with anyone you want.
Can I share my digital tickets before the secure rotating QR code has been delivered at the designated time and date on the ticket?
If you see the Share Tickets button on your tickets, you can share them, even if your secure QR code isn't live yet.
Can I share my digital tickets from my desktop computer?
Yes, you can, but we encourage you to use your mobile device as the process was designed for mobile use. If you still prefer to use your desktop, please copy the link into an email and send it to your guest. The link will not display the tickets but will
redirect your guest to a landing page where they will claim the tickets.
Web browsers may offer sharing options similar to those usually on mobile devices. Still, we encourage you to copy the link supplied and email it from your preferred email
address or use your mobile device for sharing.
Will the person sending the digital tickets know I accepted them?
Once you accept the ticket, the sender can see that you have accepted the digital tickets in their digital wallet.
Troubleshooting FAQs:
My rotating QR code disappeared after it was delivered. What do I do?
Refresh the webpage you are on and the dynamic QR code will display again.
If I don’t have a smartphone, how can I access digital tickets?
You must have a smartphone at the venue in order to access your digital tickets. If you do not have a smartphone when you purchase tickets, you can select to have the tickets held at will call. If you’ve already purchased digital tickets that you
can’t access, please call 502.584.7777, and we will be glad to help you arrange to pick your tickets up.
Why do I need to create an account to accept shared digital tickets?
Digital tickets are delivered through a secure website that links your ticketing account directly with the digital tickets you have received. Shared digital tickets are not valid until the recipient claims them, then they are moved to your secure digital
ticket wallet.
What is the required information to create a ticketing account when registering for a ticket wallet?
First and last name, email address, a password that is between 8 and 40 characters long, and you must agree to our terms and conditions. In addition, we ask that you share your phone number with us so we can contact you should an event be cancelled, and
your postal code, but both are optional.
I lost the email/text for my transferred tickets. What do I do?
Ask the sender to resend the invite by clicking the Share This Invite Again button which will generate a new link for you to use to claim the digital tickets. If you still have trouble finding the link, ask the owner to send it to you in a different format,
such as by email rather than a text message.
I accepted tickets but can't find them.
Do you have another Kentucky Performing Arts ticketing account you might have used to accept the digital tickets? Were you using a device that was logged into another account? The original owner of the tickets could also have reclaimed the tickets.