If vaccine documentation is required at my event, what vaccine documentation are you accepting?
The following documentation is acceptable:
- Official COVID-19 Vaccination Record Card (US or Canada).
- Immunization Certificate from healthcare provider on official letterhead.
- Image or Photocopy of COVID-19 Vaccination Record Card.
Self-reported vaccination records that are not verified by a health care provider cannot be accepted.
Please refer to the details on the performance's event page or contact ticketing services at 502-584-7777 for event specifics.
How are you verifying vaccine proof is not fake?
In addition to the acceptable forms of vaccination proof we have listed in our protocols, we will also be checking for matching ID’s to cross-reference the name provided on your vaccination record. Security screeners are trained to recognize valid proof of vaccination.
Vaccination is required at my event, but I am not vaccinated. Are there any exceptions? Can I take my own rapid test and bring the results as proof of a negative test?
For guests who are not vaccinated, they must provide:
- Negative COVID-19 PCR test results received within 72 hours of the performance start time.
- Negative COVID-19 antigen test results received within 24 hours of the performance start time.
NOTE: The time between negative test results and performance start time may be different if artist or presenting company requires it.
COVID-19 tests must be administered by a third-party medical laboratory. Self-administered tests will not be accepted.
Please refer to your event’s web page at KentuckyPerformingArts.org to check the latest COVID-19 guidelines.
Will there be separate seating sections in the venue for vaccinated vs unvaccinated patrons?
No. Events will be sold at full capacity unless the presenter chooses to sell at reduced capacity.
What if I am sick the day of the performance?
We want to create an environment that is welcoming to everyone. However, if you are not feeling well on the day of your visit, please stay home. Contact our box office at (502) 584-7777 and KPA and its presenting partners will do everything we can to assist you with ticket exchanges, performance vouchers, and refunds. Please stay at home and take care of yourself!
Are masks required?
If the artist or presenter requires masks, face masks covering the nose and mouth will need to be worn at all times while inside the venue but can be removed while actively eating or drinking.
Will student matinees be held?
Yes. Kentucky Performing Arts and Louisville Arts Groups are working with schools to ensure their performances happen and are accessible to all students.
Will food and drink service be available?
Yes, but there will be some temporary changes during this period. SCENE at the Center, located inside The Kentucky Center facility, will not have full menu offerings.
I am not willing to take these precautions to support the arts and enjoy live theater. I want a refund.
Please contact the Kentucky Performing Arts Ticket Service at (502) 584-7777 or [email protected] and KPA, along with its presenting partners, will do everything we can to assist you with ticket exchanges, performance vouchers, and refunds.